Offre d’emploi : Technical Customer Support Operator (Good French + English + SQL Knowledge)

Bonjour à tous,

OFFICIENCE : Nous sommes les spécialistes Français de l’externalisation de services au Vietnam, pour nos clients internationaux basés en Europe et aux États-Unis.
Notre métier est de concevoir et mettre en œuvre des solutions d’externalisation de taille humaine, établies sur mesure pour nos clients.

Nous sommes entrain de chercher des candidats pour ce poste :

Job Title Technical Customer Support Operator (Good French + English + SQL Knowledge)

Job Description **Working Hours:
+Week: 6 am – 2 pm
+Week-end shifts
**Transportation is supported by company for the night shift
**Night shift hours bonus: 40% of normal salary

**Job description:
– Core competency: Business process (BPO)

– Responsibilities: The Customer Service/Call Center Operator in charge of ticket management:

+ Receive third-party users calls and log issues following standard ticket classification and call answering procedures;
+ Monitor permanently the customer online ticketing platform;
+ Browse specific documentations and follow predefined processes for ticket acknowledgement, troubleshooting and solving, according to priority order (P1, P2, P3);
+ Monitor and comply with standard SLAs agreed with customer;
+ Escalate serious issues to direct manager and customer;

Job Requirement
– Nationality : Vietnamese
– Fluent speaking, listening, reading and writing French + English;
– Programming/database skills in SQL;
– Written French is a plus;
– Customer Service/Call Center experience;
– Outstanding communication & customer interaction skills;
– Computer skills: MS Office suite proficiency;
– Capacity to quickly adapt to a new environment;
– Capacity to work under high pressure;
– Strong sense of ownership;
– Problem-solving oriented personality;

Please contact us : [email protected] / [email protected]

Feel free to contact us if you have any concerns.
Thanks you.